Operations Support Officer
Salary: £25,878 – £26,455 FTE per annum (£13,988 actual)
Hours: 20 hours per week (5 hours per day over 4 days)
Contract: Permanent
Location: Office-based at 29 Palace Avenue, Paignton. TQ3 3EQ
Start date: As soon as possible (subject to notice period)
Interviews: TBC
Closing date for applications: Wednesday 22nd July 2026
Join us and help make a real difference
Do you enjoy working in a varied, hands-on role where no two days are the same? Are you someone who likes solving problems, supporting others and keeping things running smoothly behind the scenes?
At Citizens Advice Torbay, you’ll be part of a friendly and supportive team making a real difference to people across our community. This is a great opportunity to develop your skills in IT support, administration, training coordination and project work within a purpose-driven organisation.
About the role
This is a varied and essential role supporting the day-to-day running of the charity.
You’ll:
- Help maintain and develop our IT systems and provide day-to-day support to staff and volunteers
- Support office administration and ensure systems and processes run smoothly
- Assist with recruitment, induction and training of volunteers
- Help organise meetings, training events and internal processes
- Support project work, including maintaining data and producing reports
- Work closely with colleagues, volunteers and partner organisations
From troubleshooting IT issues to coordinating meetings and supporting projects, you’ll play a key role in enabling the service to run effectively.
While the role can be busy at times, you’ll be part of a collaborative team where support and learning are part of everyday working life.
What we’re looking for
We’re looking for someone who is:
- Organised, proactive and able to manage a varied workload
- Confident using IT systems and supporting others with them
- A clear communicator with good written and verbal skills
- Comfortable working with data, reports and administrative systems
- Approachable and patient when supporting colleagues and volunteers
- Able to work independently and as part of a team
You’ll need good working knowledge of Microsoft 365 and general IT systems, along with strong administrative skills.
Experience in a similar role is helpful, but not essential — full training will be provided.
About us
Citizens Advice Torbay provides free, confidential and impartial advice to help people find a way forward.
We deliver services from our office, over the phone and in community settings across Torbay, and we work closely with partners on a range of projects.
We are a small, supportive team of paid staff and volunteers who are passionate about helping people and improving lives.
Our commitment to equality
We value diversity, promote equality and challenge discrimination.
We welcome applications from all suitably skilled candidates, particularly from people currently underrepresented in our workforce, including:
- Disabled people
- People from Black, Asian and other racially minoritised communities
- LGBTQ+ candidates
What we offer
- Full training and ongoing support
- A friendly, supportive team environment
- The opportunity to develop your skills across a wide range of areas
- Meaningful work that makes a real difference in the community
How to apply
Please see the job pack for full details, including the person specification and application form.
Please click here to download the Operations Support Officer Job Pack
Click here for the Application Form Ops Support Officer
