Success Stories

3 February 2026

Torbay Citizens Advice helps recover over £35,000 on energy bills for Torbay residents in 2025

Torbay Citizens Advice’s (CA) energy team helped clients recover more than £35,000 caused by incorrect billing by energy companies in 2025. The energy team, managed by a part-time case worker and two part-time volunteers, managed nearly 700 new energy-related cases last year.  In one case alone, the energy team secured a debt write-off of £8,067 for a…

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